Contact the customer service
You have a problem with a device or a component and you want to contact the customer service? This one is broken down and you want to make it repaired? Or, having bought your motor, battery etc..., you realize that the guarantee is missing in the packaging? You bought a second hand engine and need advice to install it? Or you are hesitating between several products and are looking for professional advice? You have come to the right place and you are right: DCALT energy after-sales service will be able to help you. Whether by phone, mail or on the brand's website, customer service advisors will be able to help you.
Need to contact the after-sales service by phone? To do so, simply dial 06 16 59 31 32 from Monday to Saturday from 9am to 6pm. If you wish to speak to a sales representative, you will need to use the same telephone number. And if you wish to contact the customer service in another way, you will find all the contact information available in the paragraph below.
How else can I contact you?
If you want to contact the customer service online, you can do it by using the form on the official website in the "contact" section. Please note that all requests must be sent through this form. For all reseller claims, you can write an email to email@example.com Finally, if you want to send a letter to the head office, preferably registered if you want to file a claim, here is the address to use: 1625 avenue colonel Picot 83100 Toulon . As a last resort, feel free to leave a message on the Facebook or Instagram pages: dcaltenergy
How to return a product?
You can return the goods within 14 days of receipt. All returns will be refused if the merchandise has been damaged or used more than necessary to verify its quality, properties and functionality. Customer service will then provide all information regarding the return of the product, including the RMA number if necessary. For all returns, please contact customer service before sending the products. You can contact the customer service by e-mail at firstname.lastname@example.org or by phone, Monday to Saturday, 9am to 6pm. The store offers a 14-day money back guarantee. You can return your products within 14 days of receipt if they are obviously intact and unused. The receipt of a product damaged during transport must be absolutely reported to customer service within 48 hours of receipt. For the return of a physical product, the refund will depend on the respect or not of the conditions of return product. The amount of the refund will be credited to you as soon as the product is registered. A refund usually appears on the bank account within 5 to 7 working days. After this period, do not hesitate to contact the customer service to follow the progress of your refund request.
How do I get an extended warranty?
A warranty extension must be purchased and activated online within 3 months from the date of purchase of your product. After this time, the warranty extension will expire and you will no longer be eligible for it. Extended warranty services are not available only for certain ASUS hardware products for example. An extended warranty, provided in the form of an activation code and login information, is sent to you via email once your order has been accepted and payment received. All information regarding the delivery of the warranty extension can also be found in your order history on the "My Account" page of the website. Extended warranties are sent electronically via email once payment is made in full. After payment in full, you will receive an activation code and password by e-mail to the address you provided when you placed your order. In the case of a credit card payment, the information will appear on the order confirmation page. You will be able to click on the "Activate Now" button. The extended warranty key will also be visible on the "My Account" page.
Making a complaint to the after-sales service
A problem with a product or with the after-sales service? Your product is defective and spends a lot of time in the after-sales service, preventing you from using it, the company does not want to make use of your warranty, you had a very bad experience with a repairer, or the spare parts do not solve the problem even though you have paid for them, etc. In short, so many reasons to be unhappy and want to make it known. If you haven't already done so, your first reflex should be to contact the after-sales service, ideally by phone, to explain your problem. If the advisor makes you understand that he or she cannot do anything for you, this is when the complaint process should be started. Write a letter of complaint and send it by registered mail to the postal address mentioned in the above paragraph. Wait several weeks and if you do not receive an answer, or if the proposal does not suit you, contact a mediator. You can try the mediation service of the Fédération des Entreprises du Commerce et de la Distribution or the Médiateur du Net. A professional mediator will try to resolve your dispute through an amicable agreement, otherwise, if the damage is really important, you will be obliged to present your case to the courts.